Terms and Conditions

Application

1. 1. These terms and conditions apply to all quotations, orders and sales of goods and services by BrandAds Limited (“BrandAds”, “we”, “us”), P.O. Box 148539, Blue Heights Plaza, Plot 5/7/8 Nkrumah Road, Kampala, Uganda, made through our website, WhatsApp, email, telephone or in person.
2. 2. By placing an order you agree to these terms. Any variation must be agreed by us in writing.

Interpretation

1. 3. “Customer” means the person or organisation placing an order.
2. 4. “Goods” means printed products, signage, branded merchandise and other items we supply.
3. 5. “Services” means design, installation, web, hosting, SEO, CCTV, IT and other services we provide.
4. 6. “Artwork” means any files, text, images or designs supplied by the Customer or created by us for the Customer.
5. 7. “Working day” means Monday to Saturday excluding public holidays in Uganda.

Quotations and orders

1. 8. Online prices are calculated from the options selected and are valid at the time of ordering. Written quotations are valid for 14 days unless stated otherwise.
2. 9. An order is accepted when we confirm it by email, WhatsApp or the website, or when we begin production.
3. 10. Prices are in Ugandan Shillings (UGX). Amounts shown in USD or GBP are approximate conversions for information only.
4. 11. Delivery, installation, travel and customs charges are extra unless included in the quotation.

Artwork and proofs

1. 12. The Customer is responsible for the accuracy of all text, spelling, numbers, colours and content in supplied artwork and approved proofs.
2. 13. We check files for technical print issues free of charge; this is not a proof-reading service.
3. 14. Once a proof is approved, we are not liable for errors contained in it.
4. 15. Colours on screen and printed colours may differ. Reasonable colour variation between proofs, batches and materials is not a defect.
5. 16. The Customer confirms they own or have the right to use all artwork, logos and images supplied, and indemnifies BrandAds against any claim of infringement.
6. 17. We may refuse to print material that is unlawful, defamatory, obscene or infringes the rights of others.

Design work

1. 18. Design packages include the number of concepts and revisions stated. Additional changes may be charged.
2. 19. Ownership of final approved designs passes to the Customer on full payment. We may show completed work in our portfolio unless asked not to.

Price and payment

1. 20. Unless agreed otherwise, orders are paid in full before production. For large or custom orders we may require a deposit (usually 50–70%) with the balance due before delivery or collection.
2. 21. We accept MTN Mobile Money, Airtel Money, bank transfer and card payments. Bank charges are payable by the Customer.
3. 22. Credit accounts are available to approved organisations; invoices are payable within the agreed period. We may suspend work on overdue accounts.
4. 23. Prices include VAT where applicable as shown at checkout or on the invoice.

Production and turnaround

1. 24. Turnaround times start after payment is received and artwork is approved. Same-day and express services depend on the cut-off time shown on the product page.
2. 25. Turnaround and delivery dates are estimates. We are not liable for losses caused by reasonable delays, but will keep you informed.
3. 26. Quantities: printing processes may produce small overs or unders (up to 5%); these are not grounds for rejection.

Delivery and collection

1. 27. Goods may be collected from our Kampala office or delivered to the address provided. Risk passes to the Customer on collection or delivery.
2. 28. Cross-border deliveries are made by the transporter or courier chosen; duties, taxes and clearance in the destination country are the importer’s responsibility.
3. 29. Uncollected orders are stored for 60 days, after which we may dispose of them without refund.

Installation services

1. 30. The Customer must provide safe access, power and any landlord or authority permission needed for signage, CCTV or branding installation.
2. 31. Signage permits from local authorities (for example KCCA) are the Customer’s responsibility unless we agree in writing to apply on their behalf.

Cancellations and changes

1. 32. Orders may be cancelled free of charge before production starts. Once production has started, costs incurred are payable.
2. 33. Personalised and custom-made goods cannot be returned for change of mind.

Faulty goods and complaints

1. 34. Please inspect goods on receipt and report any fault within 7 days with photos.
2. 35. Where goods are faulty due to our error, we will reprint or repair them, or refund the affected part of the order, at our option.
3. 36. Our liability is limited to the price paid for the affected goods or services.

Hosting, domains and digital services

1. 37. Domain registrations are subject to the rules of the relevant registry (including UGNIC for .ug domains). Registration is not guaranteed until confirmed.
2. 38. Hosting and SEO services renew at the end of each billing period unless cancelled 14 days before renewal.
3. 39. We are not liable for losses arising from third-party outages, but will restore services as quickly as possible. Customers should keep their own backups of critical data.
4. 40. SEO results and search rankings depend on search engines and cannot be guaranteed.

Circumstances beyond our control

1. 41. We are not liable for delay or failure caused by events beyond our reasonable control, including power outages, internet failures, supplier shortages, transport disruption, border closures, civil unrest or natural events.

Privacy

1. 42. We use your personal data only to process orders, provide services and communicate with you, in line with the Data Protection and Privacy Act, 2019 of Uganda. We do not sell your data.
2. 43. Uploaded artwork is used only for your order and stored securely.

Governing law and disputes

1. 44. These terms are governed by the laws of the Republic of Uganda. Disputes will first be discussed in good faith; if unresolved they will be subject to the courts of Uganda.
2. 45. Questions or complaints: info@brandads.co.ug or +256 702 052 607.